Terms and Conditions
Veracruz Pools Terms and Conditions
Last Updated: 07-08-2024
Welcome to Veracruz Pools! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.
1. Definitions
- “We,” “Us,” “Our”: Refers to Veracruz Pools.
- “You,” “Your”: Refers to the customer or user of our services.
- “Services”: Refers to pool maintenance, repair, cleaning, and related services provided by Veracruz Pools.
2. Services
- Service Agreement: By requesting our services, you agree to the terms outlined in this document. Services will be provided as described on our website or as agreed upon in writing.
- Scheduling and Availability: Service appointments are subject to availability. We will make every effort to accommodate your preferred schedule.
3. Payments
- Pricing: All prices for our services are listed on our website or provided in a written estimate. Prices are subject to change without prior notice.
- Payment Terms: Payments for services are due upon completion unless otherwise agreed. We accept various forms of payment, including credit cards, checks, and electronic transfers.
- Late Payments: Late payments may be subject to additional fees. Continuous late payments may result in service suspension or termination.
4. Cancellations and Refunds
- Cancellation Policy: You may cancel your service appointment by providing at least 24 hours’ notice. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
- Refunds: Refunds for prepaid services will be handled on a case-by-case basis. Please contact us if you have any concerns about your service.
5. Liability and Disclaimers
- Service Quality: We strive to provide top-quality services. However, we do not guarantee that our services will be uninterrupted or error-free. If you are not satisfied with our services, please contact us to address your concerns.
- Limitation of Liability: Veracruz Pools will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim related to our services is limited to the amount paid for the specific service in question.
6. User Responsibilities
- Access and Use: You agree to use our services for lawful purposes only. You are responsible for providing accurate and complete information when requesting services.
- Property Access: You agree to provide safe and reasonable access to your property for our service personnel. Please ensure that any pets are secured, and the pool area is accessible.
7. Intellectual Property
- Ownership: All content on our website, including text, images, and logos, is the property of Veracruz Pools and is protected by copyright laws. You may not reproduce, distribute, or use our content without our written permission.
8. Privacy
- Data Collection: We collect and use your personal information as described in our Privacy Policy. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.
9. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the date at the top will be updated accordingly. Your continued use of our services constitutes acceptance of the revised terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of canada. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in canada
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Veracruz Pools
Email: veracruzpools@gmail.com
Phone: 548-288-9239
Address: Waterloo, Guelph, Cambridge, kitchener
Thank you for choosing Veracruz Pools for your pool maintenance, repair, and cleaning needs. We look forward to serving you!