Last Updated: 20-07-2024
At Veracruz Pools, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
1. Information We Collect
- Personal Information: When you contact us, schedule a service, or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, and physical address.
- Service Information: Details about the services you request, including pool maintenance, repair, and cleaning history.
- Payment Information: For processing payments, we collect billing information such as credit card numbers, billing addresses, and other related information.
2. How We Use Your Information
- Service Provision: To schedule and provide pool maintenance, repair, and cleaning services.
- Communication: To send you updates about your service requests, promotional offers, and newsletters if you have opted to receive them.
- Payment Processing: To process payments for the services you request.
- Improvement of Services: To enhance and improve our services based on feedback and usage patterns.
3. Sharing Your Information
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and customer service providers. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments.
5. Your Choices
- Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
- Access and Update: You have the right to access and update your personal information. If you need to review or correct your personal information, please contact us.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how you use our website and improve its functionality. You can set your browser to refuse cookies, but some features of our site may not function properly without them.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Veracruz Pools
Email: veracruzpools@gmail.com
Phone: 548-288-9239
Address: Waterloo, Guelph, Cambridge, kitchener
Thank you for trusting Veracruz Pools with your pool maintenance, repair, and cleaning needs. Your privacy is important to us, and we are dedicated to protecting your personal information.